Frequently Asked Questions

ReviewCatch is for local businesses that want more Google reviews without chasing customers. It’s a great fit for home services, rentals, tourism, and multi-location teams. If reviews drive calls in your industry, ReviewCatch is built for you.

Most businesses are live in under 30 minutes. Connect Google, connect your CRM or booking tool, and you’re ready to send requests. If your setup is unique, we’ll help you get it connected.

We support popular CRMs, booking tools, and invoicing platforms, including Jobber, QuickBooks Online, Housecall Pro, Workiz, Sweep & Go, Square, and Zapier. Tell us what you use and we’ll confirm fast.

Nope. Most people set up without a call. If you want a walkthrough or need help connecting your tools, we’re happy to jump in.

Many businesses see new reviews within 24 hours. It depends on how many customers you message and how quickly they respond, but results usually start fast.

We bill 10 days after your free trial starts, then monthly after that.

No contract. Cancel anytime by contacting support.

Plans scale with how many new customers you want to request reviews from each month. You’ll pick a tier based on your monthly customer volume.

Every plan includes:

• A one-time review reactivation to reach out to past customers
• Follow-ups to increase responses (based on your settings)

Yes. Prices on the website are in USD.

Yes. We offer bundled pricing for franchise and multi-location groups. Contact us for a custom plan.

Yes. Manage multiple locations from one dashboard. See overall performance or drill into each location.

No. We don’t hide or filter reviews, that violates Google’s policies.

What we do is increase the volume of honest reviews by making it effortless for happy customers to leave one:

• Request reviews at the right time
• Send simple, high-converting follow-ups

More real positive reviews make occasional negatives far less damaging.

You’ll see it quickly so you can respond fast. The goal is simple: protect your reputation by staying on top of new reviews.

By default: 1 request, plus 2 gentle reminders.

• 1 initial request after service
• 2 follow-ups if they don’t respond

You can customize the timing and volume, and we avoid spamming people.

We use a cooldown so repeat customers aren’t getting requests constantly. By default, we won’t ask the same person again for 30 days.

If someone leaves a review through ReviewCatch, we stop messaging them automatically. If you want to exclude certain customers up front, contact support and we can remove them from outreach.

Yes. You can customize your SMS and email templates to match your voice. You can also start with proven templates and tweak from there.

It’s a review request that looks like a real message, not a generic template. We send a branded image (optionally with the customer’s name) so it stands out and gets more responses.

Yes. A review widget is a small snippet you add to your site to show your latest Google reviews. It builds trust and helps convert more visitors into customers.

Turn new 5-star reviews into ready-to-post content for Facebook and Instagram. Choose your templates, control approval, and keep your socials active without extra work.

It varies, but here’s a realistic baseline:

During a review reactivation:

• About 10 to 15 percent of past customers leave a review
• Example: 1,000 past customers can generate roughly 100 to 150 reviews over 4 to 6 weeks

With new customers:

• Aim for 20 to 30 percent leaving a review after service
• Many businesses do better once templates and timing are dialed in

Upload your past customer list and we send review requests over time (so it looks natural). Follow-ups go out automatically to maximize responses. It’s the fastest way to turn your old customer list into new Google reviews.

Today, we focus on Google because it drives the most calls and local rankings. More platforms are on the roadmap.

We currently support:

• United States
• Canada
• Mexico

This is to stay compliant with country-specific SMS regulations. If you’re elsewhere, reach out and we’ll let you know when we expand.